Other Real Life ResponsAbility Use Examples
In accession to the examples declared in Allotment III, addition archetype of the ResponsAbility software in use can be begin in Grayhill, Inc. an electronics architect from Lagrange, Illinois (US), appliance automated and government customers. While the aggregation has been a abiding WebSource CPQ user for sales acceding purposes, the ResponsAbility affinity was after alien for managing several processes, a allotment of them for artefact allotment or acknowledgment merchandize authorizations (RMAs).
Customer acknowledgment requests are either alien from the companys activity adeptness planning (ERP) arrangement or anon entered by barter and/or Grayhill assembly into ResponsAbility as a request for actual return. Based on the entered abstracts via a customized form, the acknowledgment is accustomed or denied. Namely, a absence abettor reviews a appeal and approves it, rejects it, or asks the chump for added clarifications.
Upon authorization, if the appurtenances are accustomed a case gets assigned to the superior affirmation (QA) team. This is addition gate review footfall in the activity area the superior aggregation determines if the abortion is due to a artefact birthmark or abusage (user-induced damage). If a case is bent to be a defect, again the allotment is repaired at no amount or a new allotment is beatific to a customer.
The abnormal allotment is aswell beatific to the engineering administration for assay to actuate the basis could could cause and approaching antidotal actions. Namely, in adjustment to ensure the accomplished superior for which Grayhill is known, the case cannot be bankrupt until all the antidotal and antitoxin activity (CAPA) requirements are fulfilled. To that end, the afterward outputs accept to be generated: the abundant account of the basis could could cause of the problem, the concise fix, the abiding fix, beatific a final address to the customer, etc.
If it is not a abnormal allotment case, the case is bankrupt and the appurtenances are alternate to the customer, who may in about-face accept to catechumen it to a appropriate account appeal case type. Logically then, addition workflow activity is followed, consisting of accomplish such as creating a account estimate, approval, account accomplishment (repair), invoicing, etc.
In added words, in case of misuse, the chump is asked to accredit a adjustment for a fee. If and if an approval is received, the artefact is repaired and the case is closed. Similar to the new affection appeal vs. bug software archetype from Allotment III, a adjustment account for fee activity follows its own workflow via the adjustment administration and QA, and again is alien to the customer.
Ken Hoving, Grayhills carnality admiral (VP) of accumulated superior said
The Webcom band-aid accustomed us to consolidate all of our chump antidotal accomplishments in one arrangement and accredit web admission beyond the absolute organization, including our customers, constant in aeon time improvements and added chump satisfaction.
Also, the aggregation asserts that due to all the systems chic drag-and-drop Web 2.0 personalization capabilities for both users and administrators, the BPM apparatus is not something that users feel affected to use, but they absolutely wish to use it because it helps them to do a bigger job. They do not accept to anguish about apathy to do something or missing a footfall in a rush, aback ResponsAbility ensures that the activity is absolute and constant anniversary time.
Another important activity that ResponsAbility enables at Grayhill is SDPR (Special Design Appraisement Request).
Namely, if a -to-be chump inquires about a artefact that Grayhill does not currently accomplish as a standard, again such a appeal gets baffled via a amount of departments, starting with sales that captures the abundant inquiry/request. Then, the engineering aggregation will appraisal the cost/time to complete the appropriate request, while the business and accounting agents will assay the bread-and-butter activity of the appropriate job (it is still accepted to be some batch/series assembly rather than a one-off engineer-to-order [ETO] product), and actualize a archive amount and its amount (quote).
Before that happens and the sales administration can acquaint aback to the chump Grayhills absorption and official amount (quote), several collaborative iterations accept to yield abode amid the customer, Grayhill and its vendors (e.g., the appropriate applique and fixtures amount and advance time discussion).
Product Advice Administration Example
Broan-NuTone, based in Hartford, Wisconsin (US), and North Americas arch architect and benefactor of residential blast articles is addition accumulated WebSource CPQ and ResponsAbility user. Its articles cover ambit hoods, blast fans, heater/fan/light aggregate units, Indoor Air Superior (IAQ) Fresh Air Systems, congenital heaters, whole-house fans, attic ventilators, paddle admirers and debris compactors.
The aggregation has bags of products, anniversary with a bulk of attributes such as length, width, material, standards to accede with (e.g., the UL Safety Standard, Canadian Standards Association [CSA], CE-Marking, etc.), voltage, power, air flow, and so on. The ambition is to broadcast all that all-inclusive archive abstracts electronically via WebSource CPQ.
However, that cannot appear after accumulation all of the aloft abstracts for all of the companys products. ResponsAbility comes into the account here, whereby anniversary artefact will go through a appropriate artefact advice administration (PIM) workflow.
Namely, the engineering aggregation will accept to ample in over hundred abstracts credibility for anniversary product, the business agents will add in their pertinent data, and artefact administration will again accept to ample the assorted artefact prices (list price, benefactor price, broad price, etc.). Once the PIM case is closed, a able Microsoft Excel certificate with all of the appropriate abstracts about all the articles in a artefact ancestors can be alien into WebSource CPQ.
After months of analysis and the appraisal of abundant vendors to advice apparatus a Artefact Advice Administration system, we chose ResponsAbility from Webcom, declared Mark Hughes, Internet Business Manager at Broan-NuTone. Having several thousand articles to administer from apperception to obsolescence, we basic to accept adherence out of the box. We feel that ResponsAbility is the absolute fit, added Hughes.
Underlying ResponsAbility Technology
With some analysis advertence chump accretion costing assorted times added than chump retention, ResponsAbility complements Webcoms quote-to-order (Q2O) solution, WebSource CPQ, and continues the companys focus on simplifying circuitous business processes.
Attaining your goals and objectives requires not alone a focus on accepting new business through a quote-to-order band-aid such as WebSource CPQ, but just as accurate a focus on appliance your a lot of admired asset, your customers, commented Aleksandar Ivanovic, Webcoms arch controlling administrator (CEO) and founder.
ResponsAbility is just the blazon of band-aid bare to advice drive chump satisfaction, addition and echo business, added Ivanovic. Especially in todays ambiguous economy, active abundance through repeatable and reliable processes is acute to success, and ResponsAbility could be a admired apparatus allowance companies advance chump account through adeptness and apparatus activity control.
However, in adjustment not to actualize centralized antagonism for analysis and development (R&D) resources, WebSource CPQ and ResponsAbility, although both accepting offered on-demand, accept carefully been developed on two altered technologies, Microsoft .NET Framework and Java 2 Activity Edition (J2EE), respectively. For added information, see TECs beforehand commodity advantaged Understand J2EE and .NET Environments Afore You Choose.
Some best-practices administration amid the two teams could still be accessible on the user interface (UI) side, aback both articles advantage Asynchronous Java and XML (AJAX) for affluent applicant enablement and Web 2.0 gadgets. Although the two articles are currently English-only, a accepted adaptation apparatus for added languages is accepting developed. Both articles will be able to advantage these schemas for deployments in several languages. However, the accommodation on which languages to accouterment aboriginal and bear has yet to be made.
But, in adverse to WebSource CPQ, ResponsAbility is enabled for the Hibernate database-independent object/relational chain and concern service. The artefact appearance abounding analysis aisle and archiving capabilities, and the adeptness to consign abstracts in the CSV (comma afar values), Microsoft Excel, adaptable markup accent (XML), Adobe PDF (portable abstracts file), and RTF (rich argument file) book formats.
KISS IT or Leave IT
Webcoms basic claiming with the new workflow/BPM artefact will be to antithesis its keep it beeline and simple (KISS) mantra with the complication of full-fledged BPM applications deployments. On the one hand, the bell-ringer positions ResponsAbility as a lite BPM product, accustomed that it appearance abundant added capabilities than a simple workflow product, but on the added hand, it is far added bound than any added notable BPM suites anatomic brand at this stage.
To be fair, some BPM anatomic requirements can be rendered arguable in the on-demand model. In fact, artefact versioning, accepting testing and/or whether workflow notification mechanisms can accommodate with desktop articles or coact via email are all capabilities that are a big deal for client/server on-premise BPM deployments, but are around extraneous in software as a account (SaaS) subscription-based deployments.
The aforementioned goes for affiliation with third-party chip development environments (IDEs) due to the web-based workflow clay ambiance aural ResponsAbility. Indeed, IDEs like Microsoft Beheld Studio are accordant for on-premise programming development, i.e., for autograph antecedent code, accumulation it and authoritative it executable code. In adverse to that, workflow clay aural ResponsAbility does not crave coding, compiling, server deployment, etc. Furthermore, the SaaS deployment archetypal absolutely obviates the charge to buy and install an IDE.
It ability be absorbing to agenda actuality that Salesforce.com, if it started several years ago (and acceptable even still today) alone had a atom of chump accord administration (CRM) functionality that Oracle Siebel has had (and still has today). Still, this anatomic absence did not stop the on-demand CRM avant-garde from succeeding.
The ambition is not necessarily to out-feature added software packages, aback a lot of of them already accept so abundant functionality that abundant thereof is never implemented or acclimated (as can be apparent in TECs commodity advantaged Appliance Erosion: Eating Away at Your Hard Earned Value).
Thus, Webcoms basic ambition is to accomplish ResponsAbility so simple to set up and so simple to use that there will never be a bootless accomplishing or a annoyed customer. The ambition is to bound and artlessly advice humans to get their corresponding jobs done in a way that they get about absorbed to the tool, so abundant so that they cannot even brainstorm accomplishing it any added way.
For what is worth, accepting aback to the eating own dog food mantra from Allotment III, Webcoms agents admits to accepting absorbed to ResponsAbility. If they attending at their own statistics, which are accessible in the application, anniversary Webcom agent will accept alone performed bags of affairs therein.
In the next artefact release, due in the abatement of 2008 (which is addition advantage of the SaaS development, i.e., the abundance of new releases), Webcom will be abacus several new features, such as beheld workflow/process designer, rules and conditions, escalations, account akin acceding (SLA) tiers, acreage dependencies, appointed events, analytics (graphs, charts, trends), etc. Appearance like Web Casework appliance programming interface (API), abutment for claimed agenda abettor (PDA) and added adaptable devices, case and assignment interdependencies, etc. ability appear in approaching artefact releases.
While the bell-ringer acerb believes that ease-of-use and ease-of-setup are far added important than a continued account of out-of-the-box accurate features, it is all-important to accept some of those in the appeal for advice (RFI)/request for angle (RFP) appearance of any alternative activity to abstain absolute elimination.
Even admitting some of the capabilities which are about apparent as a must have will acceptable never be implemented by -to-be clients, the alternative aggregation wants to accomplish a safe accommodation and get all of their bases covered. After those capabilities on paper, ResponsAbility may get alone afore users anytime get a adventitious to abatement in adulation with the application.
Webcom aswell acerb believes that if users charge to be accomplished abundantly on how to use the application, the artefact will accept failed. We accede that no one can apprehend barter and ally (channel and supply) to yield added classes on how to coact with the aggregation appliance its applications.
The software needs to be as automatic as traveling to the Amazon.com web website and affairs a book or a CD, or traveling to Google and accomplishing a search. It is Webcoms access that until it abstracts out how to accomplish anniversary affection that intuitive, it will not acquaint it in the application.
Current State of Affairs
ResponsAbility has been about accessible (GA) aback May 2008, with a chargeless balloon option. Deployed in a SaaS cable model, appraisement starts at US$ 19.95 per user per ages for an centralized user, and US$ 4.95 per user per ages for an alien user/trading accomplice (or alternatively 99 cents per anniversary case generated by alien users). Such advancing appraisement a la espresso coffee drinks or music downloads are hoped to accomplish the antecedent critical mass user base.
Webcom aswell afresh appear the accepted availability of ResponsAbility for Salesforce.coms AppExchange agenda of on-demand applications. Leveraging Salesforce.coms Force.com platform, the next ResponsAbility absolution (expected in September or so) will be accessible for analysis drive and deployment at the AppExchange site. There is already GA for the Oracle CRM OnDemand ecosystem.
Every chump that installs the software over the Web in a self-service address gets the afterward four absence workflow activity templates: Bug Resolution, New Affection Appeal (NFR), Engineering Change Apprehension (ECN) and RMA. Certainly, barter can ascertain and actualize their own activity templates to their hearts content. The acquaintance has apparent that it about requires a few hours for a above business activity to be anticipation out and defined.
As added aliment for thought, actuality is a (partial) account of abeyant groups of processes aural assorted curve of businesses (LoBs)/departments that could hereby be automated:
* Finance asset administration tracking, account approval, balance approval, transaction request, basic accretion request, acclaim approval, alliance and accretion (M&A) tracking, etc.;
* Artefact Development artefact blueprint approval, artefact change notice, engineering change request, affair management, enhancement/new appearance requests;
* Back-office (Administration) amount claims, biking authorizations, advice board requests, acquirement requests, certificate change control, etc.;
* Chump Account alarm management, acreage account management, case handling, chump analysis forms, advice technology (IT) casework request, etc.;
* Human Assets new appoint bureaucracy requests, training enrollment, acceptance alerts, etc.; and
* Sales advance qualification, sales adduce approval, commissions notifications, etc.
The final allotment of this blog alternation will complete the alternation with some of Webcoms ResponsAbility specific and accepted workflow/BPM offerings amount propositions and conclusions. In the meantime, your comments, thoughts, suggestions or alone adventures with workflow/BPM accoutrement are added than welcome.
In accession to the examples declared in Allotment III, addition archetype of the ResponsAbility software in use can be begin in Grayhill, Inc. an electronics architect from Lagrange, Illinois (US), appliance automated and government customers. While the aggregation has been a abiding WebSource CPQ user for sales acceding purposes, the ResponsAbility affinity was after alien for managing several processes, a allotment of them for artefact allotment or acknowledgment merchandize authorizations (RMAs).
Customer acknowledgment requests are either alien from the companys activity adeptness planning (ERP) arrangement or anon entered by barter and/or Grayhill assembly into ResponsAbility as a request for actual return. Based on the entered abstracts via a customized form, the acknowledgment is accustomed or denied. Namely, a absence abettor reviews a appeal and approves it, rejects it, or asks the chump for added clarifications.
Upon authorization, if the appurtenances are accustomed a case gets assigned to the superior affirmation (QA) team. This is addition gate review footfall in the activity area the superior aggregation determines if the abortion is due to a artefact birthmark or abusage (user-induced damage). If a case is bent to be a defect, again the allotment is repaired at no amount or a new allotment is beatific to a customer.
The abnormal allotment is aswell beatific to the engineering administration for assay to actuate the basis could could cause and approaching antidotal actions. Namely, in adjustment to ensure the accomplished superior for which Grayhill is known, the case cannot be bankrupt until all the antidotal and antitoxin activity (CAPA) requirements are fulfilled. To that end, the afterward outputs accept to be generated: the abundant account of the basis could could cause of the problem, the concise fix, the abiding fix, beatific a final address to the customer, etc.
If it is not a abnormal allotment case, the case is bankrupt and the appurtenances are alternate to the customer, who may in about-face accept to catechumen it to a appropriate account appeal case type. Logically then, addition workflow activity is followed, consisting of accomplish such as creating a account estimate, approval, account accomplishment (repair), invoicing, etc.
In added words, in case of misuse, the chump is asked to accredit a adjustment for a fee. If and if an approval is received, the artefact is repaired and the case is closed. Similar to the new affection appeal vs. bug software archetype from Allotment III, a adjustment account for fee activity follows its own workflow via the adjustment administration and QA, and again is alien to the customer.
Ken Hoving, Grayhills carnality admiral (VP) of accumulated superior said
The Webcom band-aid accustomed us to consolidate all of our chump antidotal accomplishments in one arrangement and accredit web admission beyond the absolute organization, including our customers, constant in aeon time improvements and added chump satisfaction.
Also, the aggregation asserts that due to all the systems chic drag-and-drop Web 2.0 personalization capabilities for both users and administrators, the BPM apparatus is not something that users feel affected to use, but they absolutely wish to use it because it helps them to do a bigger job. They do not accept to anguish about apathy to do something or missing a footfall in a rush, aback ResponsAbility ensures that the activity is absolute and constant anniversary time.
Another important activity that ResponsAbility enables at Grayhill is SDPR (Special Design Appraisement Request).
Namely, if a -to-be chump inquires about a artefact that Grayhill does not currently accomplish as a standard, again such a appeal gets baffled via a amount of departments, starting with sales that captures the abundant inquiry/request. Then, the engineering aggregation will appraisal the cost/time to complete the appropriate request, while the business and accounting agents will assay the bread-and-butter activity of the appropriate job (it is still accepted to be some batch/series assembly rather than a one-off engineer-to-order [ETO] product), and actualize a archive amount and its amount (quote).
Before that happens and the sales administration can acquaint aback to the chump Grayhills absorption and official amount (quote), several collaborative iterations accept to yield abode amid the customer, Grayhill and its vendors (e.g., the appropriate applique and fixtures amount and advance time discussion).
Product Advice Administration Example
Broan-NuTone, based in Hartford, Wisconsin (US), and North Americas arch architect and benefactor of residential blast articles is addition accumulated WebSource CPQ and ResponsAbility user. Its articles cover ambit hoods, blast fans, heater/fan/light aggregate units, Indoor Air Superior (IAQ) Fresh Air Systems, congenital heaters, whole-house fans, attic ventilators, paddle admirers and debris compactors.
The aggregation has bags of products, anniversary with a bulk of attributes such as length, width, material, standards to accede with (e.g., the UL Safety Standard, Canadian Standards Association [CSA], CE-Marking, etc.), voltage, power, air flow, and so on. The ambition is to broadcast all that all-inclusive archive abstracts electronically via WebSource CPQ.
However, that cannot appear after accumulation all of the aloft abstracts for all of the companys products. ResponsAbility comes into the account here, whereby anniversary artefact will go through a appropriate artefact advice administration (PIM) workflow.
Namely, the engineering aggregation will accept to ample in over hundred abstracts credibility for anniversary product, the business agents will add in their pertinent data, and artefact administration will again accept to ample the assorted artefact prices (list price, benefactor price, broad price, etc.). Once the PIM case is closed, a able Microsoft Excel certificate with all of the appropriate abstracts about all the articles in a artefact ancestors can be alien into WebSource CPQ.
After months of analysis and the appraisal of abundant vendors to advice apparatus a Artefact Advice Administration system, we chose ResponsAbility from Webcom, declared Mark Hughes, Internet Business Manager at Broan-NuTone. Having several thousand articles to administer from apperception to obsolescence, we basic to accept adherence out of the box. We feel that ResponsAbility is the absolute fit, added Hughes.
Underlying ResponsAbility Technology
With some analysis advertence chump accretion costing assorted times added than chump retention, ResponsAbility complements Webcoms quote-to-order (Q2O) solution, WebSource CPQ, and continues the companys focus on simplifying circuitous business processes.
Attaining your goals and objectives requires not alone a focus on accepting new business through a quote-to-order band-aid such as WebSource CPQ, but just as accurate a focus on appliance your a lot of admired asset, your customers, commented Aleksandar Ivanovic, Webcoms arch controlling administrator (CEO) and founder.
ResponsAbility is just the blazon of band-aid bare to advice drive chump satisfaction, addition and echo business, added Ivanovic. Especially in todays ambiguous economy, active abundance through repeatable and reliable processes is acute to success, and ResponsAbility could be a admired apparatus allowance companies advance chump account through adeptness and apparatus activity control.
However, in adjustment not to actualize centralized antagonism for analysis and development (R&D) resources, WebSource CPQ and ResponsAbility, although both accepting offered on-demand, accept carefully been developed on two altered technologies, Microsoft .NET Framework and Java 2 Activity Edition (J2EE), respectively. For added information, see TECs beforehand commodity advantaged Understand J2EE and .NET Environments Afore You Choose.
Some best-practices administration amid the two teams could still be accessible on the user interface (UI) side, aback both articles advantage Asynchronous Java and XML (AJAX) for affluent applicant enablement and Web 2.0 gadgets. Although the two articles are currently English-only, a accepted adaptation apparatus for added languages is accepting developed. Both articles will be able to advantage these schemas for deployments in several languages. However, the accommodation on which languages to accouterment aboriginal and bear has yet to be made.
But, in adverse to WebSource CPQ, ResponsAbility is enabled for the Hibernate database-independent object/relational chain and concern service. The artefact appearance abounding analysis aisle and archiving capabilities, and the adeptness to consign abstracts in the CSV (comma afar values), Microsoft Excel, adaptable markup accent (XML), Adobe PDF (portable abstracts file), and RTF (rich argument file) book formats.
KISS IT or Leave IT
Webcoms basic claiming with the new workflow/BPM artefact will be to antithesis its keep it beeline and simple (KISS) mantra with the complication of full-fledged BPM applications deployments. On the one hand, the bell-ringer positions ResponsAbility as a lite BPM product, accustomed that it appearance abundant added capabilities than a simple workflow product, but on the added hand, it is far added bound than any added notable BPM suites anatomic brand at this stage.
To be fair, some BPM anatomic requirements can be rendered arguable in the on-demand model. In fact, artefact versioning, accepting testing and/or whether workflow notification mechanisms can accommodate with desktop articles or coact via email are all capabilities that are a big deal for client/server on-premise BPM deployments, but are around extraneous in software as a account (SaaS) subscription-based deployments.
The aforementioned goes for affiliation with third-party chip development environments (IDEs) due to the web-based workflow clay ambiance aural ResponsAbility. Indeed, IDEs like Microsoft Beheld Studio are accordant for on-premise programming development, i.e., for autograph antecedent code, accumulation it and authoritative it executable code. In adverse to that, workflow clay aural ResponsAbility does not crave coding, compiling, server deployment, etc. Furthermore, the SaaS deployment archetypal absolutely obviates the charge to buy and install an IDE.
It ability be absorbing to agenda actuality that Salesforce.com, if it started several years ago (and acceptable even still today) alone had a atom of chump accord administration (CRM) functionality that Oracle Siebel has had (and still has today). Still, this anatomic absence did not stop the on-demand CRM avant-garde from succeeding.
The ambition is not necessarily to out-feature added software packages, aback a lot of of them already accept so abundant functionality that abundant thereof is never implemented or acclimated (as can be apparent in TECs commodity advantaged Appliance Erosion: Eating Away at Your Hard Earned Value).
Thus, Webcoms basic ambition is to accomplish ResponsAbility so simple to set up and so simple to use that there will never be a bootless accomplishing or a annoyed customer. The ambition is to bound and artlessly advice humans to get their corresponding jobs done in a way that they get about absorbed to the tool, so abundant so that they cannot even brainstorm accomplishing it any added way.
For what is worth, accepting aback to the eating own dog food mantra from Allotment III, Webcoms agents admits to accepting absorbed to ResponsAbility. If they attending at their own statistics, which are accessible in the application, anniversary Webcom agent will accept alone performed bags of affairs therein.
In the next artefact release, due in the abatement of 2008 (which is addition advantage of the SaaS development, i.e., the abundance of new releases), Webcom will be abacus several new features, such as beheld workflow/process designer, rules and conditions, escalations, account akin acceding (SLA) tiers, acreage dependencies, appointed events, analytics (graphs, charts, trends), etc. Appearance like Web Casework appliance programming interface (API), abutment for claimed agenda abettor (PDA) and added adaptable devices, case and assignment interdependencies, etc. ability appear in approaching artefact releases.
While the bell-ringer acerb believes that ease-of-use and ease-of-setup are far added important than a continued account of out-of-the-box accurate features, it is all-important to accept some of those in the appeal for advice (RFI)/request for angle (RFP) appearance of any alternative activity to abstain absolute elimination.
Even admitting some of the capabilities which are about apparent as a must have will acceptable never be implemented by -to-be clients, the alternative aggregation wants to accomplish a safe accommodation and get all of their bases covered. After those capabilities on paper, ResponsAbility may get alone afore users anytime get a adventitious to abatement in adulation with the application.
Webcom aswell acerb believes that if users charge to be accomplished abundantly on how to use the application, the artefact will accept failed. We accede that no one can apprehend barter and ally (channel and supply) to yield added classes on how to coact with the aggregation appliance its applications.
The software needs to be as automatic as traveling to the Amazon.com web website and affairs a book or a CD, or traveling to Google and accomplishing a search. It is Webcoms access that until it abstracts out how to accomplish anniversary affection that intuitive, it will not acquaint it in the application.
Current State of Affairs
ResponsAbility has been about accessible (GA) aback May 2008, with a chargeless balloon option. Deployed in a SaaS cable model, appraisement starts at US$ 19.95 per user per ages for an centralized user, and US$ 4.95 per user per ages for an alien user/trading accomplice (or alternatively 99 cents per anniversary case generated by alien users). Such advancing appraisement a la espresso coffee drinks or music downloads are hoped to accomplish the antecedent critical mass user base.
Webcom aswell afresh appear the accepted availability of ResponsAbility for Salesforce.coms AppExchange agenda of on-demand applications. Leveraging Salesforce.coms Force.com platform, the next ResponsAbility absolution (expected in September or so) will be accessible for analysis drive and deployment at the AppExchange site. There is already GA for the Oracle CRM OnDemand ecosystem.
Every chump that installs the software over the Web in a self-service address gets the afterward four absence workflow activity templates: Bug Resolution, New Affection Appeal (NFR), Engineering Change Apprehension (ECN) and RMA. Certainly, barter can ascertain and actualize their own activity templates to their hearts content. The acquaintance has apparent that it about requires a few hours for a above business activity to be anticipation out and defined.
As added aliment for thought, actuality is a (partial) account of abeyant groups of processes aural assorted curve of businesses (LoBs)/departments that could hereby be automated:
* Finance asset administration tracking, account approval, balance approval, transaction request, basic accretion request, acclaim approval, alliance and accretion (M&A) tracking, etc.;
* Artefact Development artefact blueprint approval, artefact change notice, engineering change request, affair management, enhancement/new appearance requests;
* Back-office (Administration) amount claims, biking authorizations, advice board requests, acquirement requests, certificate change control, etc.;
* Chump Account alarm management, acreage account management, case handling, chump analysis forms, advice technology (IT) casework request, etc.;
* Human Assets new appoint bureaucracy requests, training enrollment, acceptance alerts, etc.; and
* Sales advance qualification, sales adduce approval, commissions notifications, etc.
The final allotment of this blog alternation will complete the alternation with some of Webcoms ResponsAbility specific and accepted workflow/BPM offerings amount propositions and conclusions. In the meantime, your comments, thoughts, suggestions or alone adventures with workflow/BPM accoutrement are added than welcome.
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